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In a dialog with Karn Nagpal, the Founder of Raasta, Express Mobility understands what Raasta is trying to obtain within the Indian market and what companies it presents.

Vehicle care is a rising enterprise in India, and aside from Authorised Service Centres (ASCs), there are a number of startups providing premium automobile care. Such startups provide companies and end-to-end options which might be on par with ASCs, and with their technological strategy, the enterprise concept is changing into a hit. 

One amongst them is Raasta Auto Tech, based mostly in Gurgaon. To be taught extra about what Raasta presents, Express Mobility spoke to Karn Nagpal, the Founder of Raasta. Raasta presents a one-stop resolution to 2 and four-wheelers of all types, and we be taught extra. 

 There are so many organized third-party gamers proper now in the identical enterprise. What are you going to do in another way?

Despite many different gamers within the business, there’s a dearth of these masking the entire 360 levels of car care. From standardized car servicing, repairing to equipment, from tyres and battery replacements to prolonged warranties, from Road Side Assistance to At Home companies, and eventually making certain high-quality OES spare components, Raasta would be the one-stop-shop for all vehicle-related wants a buyer may want for. 

Needless to say that with our standardized storage accomplice community, the buyer will get the identical service/requirements each time, regardless of their location or the accomplice storage they select. Our focus stays on making a holistic buyer expertise and constructing a one-stop-shop for one’s car wants.

Adding extra to the shopper expertise, RAASTA goals to make the method of insurance coverage claims handy and frictionless for its clients. Currently, the method takes excessively lengthy with cumbersome steps, even for small claims. RAASTA is working with a number of insurance coverage corporations to make use of expertise to course of these claims rapidly and swiftly.

How can a buyer get in contact with you? Any early hen reductions on provide? Which all cities will you be current in and plans of growth?

We are mobile-first and our app is out there on the google play retailer and IOS. For our extra conventional clients, we can be found on the channel of their alternative reminiscent of a buyer expertise centre, emails, chat and internet. We are providing unique promotions and reductions to early adopters of our app.

We are set to launch the companies in Delhi & NCR within the coming week. However, the plans are to be current in 30 places by the tip of the yr with a particular give attention to Tier 2 and three cities. Our companies can even be obtainable via numerous alliance companions within the coming occasions.

Where do you supply the components from? Can a buyer supply a component from you for cheaper, or will it’s the identical fee or greater than exterior?

 We supply components from all reputed OES producers. Our precedence is to ensure that the components are of the best high quality for the most effective costs. At the standard/requirements we offer, we imagine that we are going to be very aggressive in our pricing. Spare components can’t be straight bought by clients however are provided to our storage companions who in flip present them to the tip buyer.

Is there a assure or guarantee on the service that has been accomplished on the car? Do you additionally undertake physique repairs?

We give a 6-month assure on all our companies, whereas completely different warranties are offered for various spares, equipment, repairs and so on. For eg., We give 2 years guarantee on paints, 6 months on companies and so on. We do undertake physique repairs, nonetheless, the identical is finished solely at Raasta Partner Garages, the place we be sure that all requirements are maintained.

What in regards to the insurance coverage and can Raasta be concerned in getting it for the shopper?

Yes, this is without doubt one of the buyer’s largest ache factors that we purpose to unravel. We need the shopper to have a frictionless expertise whereas claiming insurance coverage and getting the work delivered within the shortest doable time, with out having to attend for the insurance coverage clearances.

Where have your technicians been skilled? What form of programs had been they made to endure?

We have made positive that every one technicians at our Partner Garages are effectively certified and have the requisite tools and infrastructure to supply the highest quality companies. We additionally run a coaching program for all storage accomplice technicians via our skilled sources. The storage companions are additionally backed by our staff of technicians. 

The staff isn’t solely skilled, however we even have a rigorous inside coaching program being run by veterans of the business earlier than inducting the stated technicians into the method. We do run a high quality and inspection program to ensure that the storage companions ship the dedicated companies in time and as per the standard requirements claimed by us. We run common coaching periods to replace the technicians on the brand new applied sciences being launched within the automotive sector.

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